Presentations
Delivering and taking part in presentations
Do you want to become an effective presenter or just need to attend presentations? Learn the correct expressions to start, conduct and conclude a successful presentation. Deal with questions and interventions; become accurate, fluent and confident at delivering your own content; use polite ways to interrupt and reject interruptions; make sure you sound convincing and convey the right message; deal with slides and presentation material. Engage your audience and make your presentation more memorable.
Video conferencing
Hosting and joining video conferences
Do you need to chair or attend an online meeting with your colleagues or clients? Send out or accept invitations; communicate and address technical issues; allow or request interventions; clarify points; explain ideas in detail; gather opinions; summarise concepts and conclusions; speed up or slow down online conferences; schedule other events.
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Meetings
Chairing and attending
meetings
Are you preparing for your next meeting and need help with following the discussion or leading the event? Learn strategic expressions to open, conduct and close successful meetings; present your agenda; clarify points and ask for confirmations; express concepts in a variety of ways; keep meetings formal or informal; sound polite and diplomatic; take turns and avoid interruptions; involve all participants; present and justify decisions; answer questions and deal with issues or unexpected situations.
Describing products & processes
Analyse and describe in detail your products and processes
Do you need to inform customers and managers of your products and processes? Do it effectively by using accurate expressions to refer to components or stages; focus on the start and ending of processes; explain benefits and drawbacks of products; identify faults in processes; predict developments and changes; analyse causes and effects; present strategies and innovations; support your analysis with figures and facts.
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Emailing
Sending and receiving accurate emails
Does your job involve an exchange of emails with colleagues, customers or managers? Learn how to write quick and accurate emails; avoid confusion and misunderstandings; keep the tone formal or informal; apologise, complain or enquire; refer to previous and future events or documents; refer to various points; inform of changes or cancellations; point out urgent matters; refer to attachments or links; congratulate someone or express your condolences.
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Telephoning
Making and answering phone calls with confidence
Are phone conversations difficult to manage? Learn useful expressions to make sure you ask for repetition, clarification or more detail. Communicate effectively; listen attentively; connect other speakers; call back; take and leave messages; conduct formal and informal conversations; start and conclude a phone call.
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Socialising
Meeting colleagues, customers and managers in a variety of contexts
How good are you at socialising with clients, colleagues or managers? Learn how to approach and engage with them; break the ice and keep the conversation going; show interest; communicate appreciation; politely leave the conversation; strategically change the topic; inform the audience of the latest news; compare and contrast ideas; explore common interests; ask for opinions and provide advice.
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Networking
Exchanging ideas and promoting your business in social events
Do you need to promote your business in social events? Use the correct expressions to market your business, product or process; attract clients; focus on your USP; approach potential partners; confidently outdo competitors; describe your business and professional role in detail; explore similarities between professions; find common ground and negotiate potential collaborations; discuss win-win situations.
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